Supplier Scorecard Dashboard

A Supplier Scorecard Dashboard transforms supplier management from manual, infrequent reviews into automated, continuous monitoring with objective metrics and trend analysis. The system calculates five core KPI categories monthly, automatically updating without manual data entry:

**On-Time Delivery Performance:** The system tracks every purchase order received and compares actual receipt dates against required delivery dates. It calculates on-time delivery percentage (% of orders received on or before required date), identifies patterns (do late deliveries cluster on specific products, geographies, or seasons?), and tracks trends month-over-month. Late deliveries are automatically weighted by impact: a missed customer order worth 50 units carries more weight than a missed internal maintenance supply. The system generates alerts when on-time performance drops below configurable thresholds (alert at 95%, investigate at 90%, remediate at 85%).

**Defect Parts Per Million (PPM):** The system integrates with incoming quality inspection data, capturing every defect found during receipt inspection. It calculates PPM as defects discovered divided by total parts received, tracks defect trends by defect type (dimensional, material, finish, assembly), and identifies whether defects are concentrated in specific product families or supplier processes. PPM is trended monthly, with alerts when PPM climbs above baseline. Using statistical process control (SPC) charting, the system distinguishes between random defects (acceptable normal variation) and systemic issues (indicating process drift or degradation). This prevents false alerts triggered by random fluctuations, flagging only suppliers whose defect patterns demonstrate genuine process degradation that requires remediation.

**Price Variance Analysis:** The system compares actual invoice prices against purchase order prices and contract pricing, calculating the variance percentage. It tracks whether price variance is trending upward (supplier steadily increasing prices outside formal price increases) or downward (getting more efficient). It identifies suppliers charging different prices for identical materials across different orders, indicating either inconsistent quoting or customer-specific pricing. Price variance alerts are generated when invoiced prices exceed agreed prices by more than configurable thresholds (alert at 2%, investigate at 5%).

**Quality Hold Frequency:** The system tracks how often received materials from each supplier are placed on quality hold due to nonconformances—either failing incoming inspection or failing first-use testing. It calculates hold frequency as a percentage of total receipts and trends the metric month-over-month. Suppliers with frequent holds indicate either quality problems in their operations or need for process remediation.

**Environmental, Social & Governance (ESG) Tracking:** The system maintains a compliance calendar for each supplier's certifications, audit dates, and required documentation. It tracks completion of required audits (ISO 9001, IATF, NADCAP, AS9100, environmental certifications), alerts when certifications are approaching expiration, and scores supplier ESG health based on audit findings, corrective action closure rates, and regulatory compliance status.

**Automated Monthly Reviews:** On a configurable date each month (e.g., the 5th), the system automatically generates comprehensive supplier scorecards comparing current month performance against prior months and annual baseline. The scorecard shows numerical scores for each KPI (on-time %, defect PPM, price variance %), trend charts showing 12-month history, and automated recommendations: "Supplier XYZ shows on-time delivery declining from 96% to 84% over three months. Recommend scheduling supplier review meeting to identify root cause and corrective actions."

**Supplier Ranking Dashboard:** The system calculates an overall supplier health score (0-100) combining all KPIs, weighted by customer-configurable importance. A manufacturer might weight on-time delivery and defects equally (each 40%) but price variance only 20%. A price-sensitive buyer might weight price variance 50%, defects 30%, on-time 20%. The system ranks suppliers from best to worst, automatically identifying which suppliers to expand relationships with (top performers), which to remediate (middle performers declining in trends), and which to phase out (bottom performers).

**Improvement Tracking:** When a supplier is placed on a remediation plan, the system tracks specific improvement targets: "Target on-time delivery from 85% to 95% by Q2 2025. Target defect PPM from 2.5 to <1.0 by Q2 2025." Monthly reviews automatically show progress toward targets, with alerts if the supplier is off-track. The system maintains a history of remediation plans, successes, and failures—enabling learning about which corrective actions work and which don't.

**Risk Segmentation:** The system automatically categorizes suppliers by risk: "Critical single-source suppliers" (only source for materials, require highest performance standards), "concentrated suppliers" (multiple suppliers but concentrated in one geography or industry, require geographic diversification), "commodity suppliers" (interchangeable, optimize for price), "emerging suppliers" (newer relationships, require performance ramp-up). Each segment receives tailored scorecarding—critical suppliers are monitored monthly, commodity suppliers quarterly, emerging suppliers weekly during ramp-up.